Preflight Cleaning Pro · Help
Setup

Invite your team and choose roles

Roles

OwnerAdminEstimatorOfficeTech
Customers, scans, photos✓✓✓✓View & capture
Edit customers✓✓✓✓—
See rates and estimate prices✓✓✓✓View (unless turned off)
Phone quotes (office web page)✓✓✓✓—
Change rates & company settings✓✓———
Estimates & proposals✓✓✓✓—
Manage the team, QuickBooks✓✓———

Office is for the people who answer the phone: they look up or add customers and give phone quotes on the office web page (any computer, Mac or PC), with the same rates as the app.

Techs can scan rooms, count seating, take photos and add notes. They see your rates and each customer's estimate prices (view only), set rug prices, and change the price on jobs that allow it (see Price changes on site). They can't change rates or estimates, and they can't delete scans, photos, floor plans or stairs (an estimator or higher can).

Techs See Prices (Settings → Team, app or web) is on unless you turn it off. Off: techs see no prices anywhere.

Field Tech (needs a Field Seat): everything a tech has, plus residential estimates. They add residential customers, build estimates, save them for later, and send proposals. They can't make commercial estimates and don't get the sales pipeline. Field Seats are an add-on in Plan & Billing on the office web page. Past the seats you have, someone invited as a Field Tech joins as a Tech until you add a seat. They get a Jobs tab with the crew job sheet for each accepted job.

Invite someone

  1. Go to Settings → Team → Invite Teammate.
  2. Enter their email address and pick a role.
  3. They install the app, create an account with that same email, verify it, and tap Join on the Welcome screen.

Change or remove

More in Setup

Start here: setup checklistCreate your company accountApp Lock and Face IDCompany profile and logoYour account: name, password, email, deleteManaging your team on the office web pageServices offeredThe office web pageRate sets: standard and contract ratesPrice one surface the same as anotherSquare-foot pricing: bands or tiersService minimumStairs pricingUpholstery pricingAdd-ons and extra chargesPayment terms and card feesSales tax by stateTravel and mileageBranches, franchises and state licensesProposal wordingLead sourcesPromo codes and employee perk codesBluetooth laser measuresW-9 and insurance certificate for commercial customersPrice sheets to print or exportConnect QuickBooks OnlineEmails when a customer answersWebhooks — send data to Zapier, Make or your CRMPrice changes on site — as needed, within a limit, or lockedPermission to scan and photographRequired before sending ("stupid proofing")Screenshots, the security log, and people who leaveTraining coursesCondition charges — wool, woven, soil, petsWalls, countertops and bathroom fixturesPlan & BillingBooking accepted proposals in ZRWare (Zerorez)Export customers to a spreadsheetAutomatic follow-ups on proposalsOnline booking, deposits and cancellationsTeam chat — one on one, groups, photos and videosBring your customers in from QuickBooksBring customers in from a spreadsheetPayments — use your own processorWhat you do — setting up your servicesDepartmentsLate fees on overdue invoicesRefunds — card payments and QuickBooksReports and sharingSwitching companiesMonthly goals